Training
Scope of E-Learning and Training
Introduction
It is critically important for any medium to large business to have established practices and procedures to train staff in managing and dealing with serious incidents and aggression, such as armed robbery, security breaches, workplace fatalities or workplace violence. More important is to provide staff with the necessary skills to assess the risks, identify early warning signs, and take remedial action to diffuse an escalating situation.
An organisation's duty of care is clearly set out in the WA Code of Practice for Workplace Violence which places an emphasis on the provision of training, Part 3.5.4.
Creating a reasonable level of risk awareness within the organisation is critical to gaining the maximum benefit from your investment in internal controls and countermeasures, as well as reducing your risks. These strategies can be utilised for induction and internal training programs, change management, policy implementation and in response to security incidents and activity trends.
Armed Robbery Safety Training - SCORM Compliant E-Learning
An award winning E-Learning Program which has been developed to enhance the safety of staff who may be exposed to the risk of robbery in the course of their employment.
How would your employees respond if a robbery occurs in the workplace? Would their behaviour promote or jeopardize their personal safety? The Award Winning CARM Robbery Safety E-Learning Program effectively communicates to employees what they can do to enhance their own safety if a workplace robbery occurs.
Designed to complement other workplace risk management initiatives dealing with robbery, the program provides invaluable, yet affordable, training for all your employees handling cash or valuables.
Click here for brochure information.
Dealing with Customer Aggression Training - SCORM Compliant E-Learning
A world class E-Learning Program developed specifically for organisations employing staff who may be exposed to the risk of customer aggression or violence in the workplace.
Workplace violence is a prevalent problem in developed countries around the world. Certain organisations and employees engaged in known high risk activities are particularly vulnerable.
CARM is universally relevant, award winning training which has been developed specifically to assist employees and organisations which may be exposed to workplace
Click here for brochure information.
Face to Face Training
CARM ® Training's highly acclaimed and award winning programs can be delivered in a variety of ways, including:-
- • Nationally accredited competency based training programs
- • Individual coaching sessions
- • Short Intensive Training Sessions (SITS Programs)
- • Small group interactive workshops
- • As well as being supported by our range of highly interactive e-learning online programs
- • In addition our "CARM Approach" training and support material, diagnostics, assessments instruments etc can be purchased under licence for in-house trainers.
The uniquely developed and widely tested CARM approach will:-
- • improve service delivery and the customer experience
- • improve the outcome of workplace negotiations
- • reduce the likelihood of situations becoming counterproductive, negative or even volatile
- • reduce the level of negative emotions that invariably lead towards aggression or conflict
- • improve internal / external relationships including customer satisfaction, stakeholder and public perception
- • reduce external / internal resistance.
Nationally Accredited Competency Based Face to Face training program delivered as a standalone unit of competency "Respond Safely to Robbery Incidents" (91384NSW).
Duration: 4.5 hours
Nationally Accredited Competency Based 'De-escalating Aggressive Behaviours' Face to Face Programs – focused on communication skills - Training, delivery and assessment aligned to Units of Competency for Dealing with Conflict.
Duration: 2 days Click here for brochure information.
Security Awareness Workshops
Amlec House can provide a range of workshop sessions, for an immediate increase in risk recognition by employees to reduce preventable breaches (physical and IT), enhance corporate ethics and risk culture.
We can workshop risk issues and provide online, executive and conference presentations on a range of topics, including loss prevention, dealing with workplace violence, security practices (asset protection), risk management and investigations best practice. Workshop options may include:
- • Security risk management: An introduction
- • Closed circuit television: CCTV Design, application, operations and intelligence
- • Organisational Security Management
- • Risk management: Understanding social perceptions
- • Conducting Best Practice Investigations
- • Designing out Crime in Retail Environments
- • Fraud Prevention for Small to Medium Sized Businesses
View our workshop and e-learning options or download a brochure here.
